Returns Counter

01. The 30-day guarantee

Every Trocador extractor comes with a 30-day money-back guarantee starting the day it's delivered. Put it to work in the bay — if it doesn't perform, we'll take it back.

02. What qualifies

• Return requested within 30 days of delivery.
• No damage caused after the unit arrived.
• Pipes, clamps and cabling returned where possible.

Already used it for an oil change? Still eligible — this is a performance guarantee, not a "keep it boxed" policy.

03. Starting a return

Email your order number and return instructions land in your inbox within one business day. No forms, no restocking fee.

04. Refund timing

Once your return is scanned by the carrier, a full refund posts to your original payment method within 5 business days. Your bank may take a couple extra days.

05. Damaged or wrong tool

If your Trocador arrives cracked, faulty, or isn't what you ordered, send a photo within 14 days — a free replacement ships right away, no return needed in most cases.

06. Ring us up

Trocador
Av. Alemania 0671, 4780000 Temuco, Chile
Email: garage@trocadorgarage.shop